Ticketfolio Plus is a subscription you can walk away from at any time — and your collection stays yours either way. Here is exactly how cancellation and refunds work.
Cancel anytime
- Cancel from your account or through the Paddle receipt email. No forms, no retention flows.
- After canceling, Plus stays active until the end of the period you already paid for, then simply doesn’t renew.
- Nothing is deleted when a subscription ends: every ticket stays viewable, editable and exportable. You just can’t add new tickets beyond the free plan’s 3.
Annual plans & booster packs — 14-day refund
If you bought the yearly plan ($29.99) or a booster pack ($3/$6/$9) and change your mind, email us within 14 days of the charge and we will refund it in full. For annual renewals the same window applies — if a renewal caught you by surprise, write to us within 14 days of that charge. Refunding a booster pack removes the capacity it added.
Monthly plans
Monthly payments ($3.99) are generally not refunded — instead, cancel anytime and you will not be charged again. If something went wrong on our side (double charge, a bug that made the product unusable, payment after cancellation), contact us and we will refund it regardless.
How to request a refund
- Email [email protected] from the address you used to sign in, or reply to the receipt email from Paddle.
- Refunds are processed by Paddle, our merchant of record, back to your original payment method — typically within 5–10 business days depending on your bank.
Chargebacks
Please reach out to us before opening a dispute with your bank — refunds through us are faster than chargebacks. Accounts with fraudulent chargebacks may be suspended.
Contact
Billing questions and refund requests: [email protected]